Advice From A Patient
www.advicefromapatient.net

It all started when…

Diane asked Haley to film a commercial for Memorial Hospital of South Bend…

At the time, Diane was the Chief Marketing Officer at Memorial, and Haley was just figuring out how to share her story. Over the years, Haley and Diane have collaborated on a number of different projects: all focusing on Patient Care.

Haley Scott DeMaria and Diane S. Hopkins have spent their adult lives immersed in the healthcare industry but for very different reasons. Haley is a survivor of the University of Notre Dame swim team bus crash in 1992. Her serious injuries and lifetime of medical interventions led her to develop a deep curiosity and concern about how medical care is aligned to patient needs. Her book, What Though The Odds and her role as a national speaker have helped shine a light on the detailed and unique needs of patients.

Diane S. Hopkins was one of the first Chief Experience Officers in the U.S. healthcare industry. She consults with medical companies, health systems, and has trained hundreds of professionals to be patient experience coaches and strategists. Her book, Unleashing the Chief Moment Officers, has been used by healthcare leaders around the country to enhance patient experience cultures. Haley and Diane’s shared passion for advancing patient/person-focused care, let them to write and compile a collection of patient stories.

Advice From a Patient shares patient stories as a support for continual improvement and better understanding of the importance of the little things, as well as the need for a comprehensive patient experience strategy to sustain a high-performing culture.

John Whyte, MD, MPH, Chief Medical Officer of Web MD commented, “As members of the healthcare community, it is our responsibility to continue to remind ourselves our primary objective is to serve the patient through better experiences to improve outcomes. The voices in this book serve as a great resource for all who serve the patient and are interested in understanding what matters to patients.”

This book is relevant for those in training for medical careers, team members in hospitals, medical offices, medical suppliers, assisted living centers, as well as for those facing ongoing medical care for themselves or loved ones.

This book is the next step in Haley’s and Diane’s commitment to improving patient care!